2024 Annual Conference - Santa Fe New Mexico - 08/01/2024 to 08/03/2024
Brooke Stover Director HRIS and HR Shared Services at Global Medical Response Experienced Human Resources Leader with collaborative leadership style. Focused on excellent customer service and process improvement. Established “go-to” person within current and past organizations. SKILLS & EXPERTISE HR Shared Services/ Service Management Conflict Resolution & Negotiation Program/ Project Management Coaching/ Performance Management Equal Opportunity & Affirmative Action Employee Investigations Employee Relations Employee Mentoring & Development Program Training & Development Managing Policies & Procedures Staff Recruitment & Retention New Hire Orientation & Onboarding PROFESSIONAL EXPERIENCE Global Medical Response, Greenwood Village, CO (2005 – present) Healthcare company with 35,000+ employees nation-wide. Services include ambulance (emergency, non-emergency, inter-facility transport), air ambulance (fixed and rotor wing), fire, managed transportation, nurse navigation, and event medical. Global Medical Response (GMR) – 2018 – present Emergency Medical Services Corporation (EMSC) – 2008 - 2018 American Medical Response (AMR) – 2005 – 2007 Director, HRIS and HR Shared Services (5/2021 – present) • Responsible for planning, coordinating, and implementing Shared Services and HRIS strategies to support the enterprise. • Develop and support standards and practices, procedures and resources to maintain service consistent with business requirements including appropriate customer service, business continuity, systems availability, quality management, reporting, technical services support and application enhancements. • This position will serve as a direct liaison to business leaders and will provide progress and status updates, as well as reports as needed. • Lead HR Metrics development and implementation. • Provide HR support to Corporate employees and leadership team, including conducted thorough investigations to address inappropriate conduct and reduce company liability Manager, National HR and HR Shared Services (6/2014 – present) • Key member of HRIS system conversion project; led platform configuration testing and training for enterprise HR, leadership, and HR Shared Services teams. • Lead department of 11 HR professionals in a contact center environment, providing onboarding administration, pre-employment screening, severance administration, and general human resources support to 35,000+ employees. • Develop and implement solutions to improve efficiency of human resources processes. • Monitor customer satisfaction and function as escalation point for customer service-related concerns and complex issues. • Develop and analyze performance metrics to measure individual and department effectiveness. • Partner with leadership team on day-to-day performance management, employee relations, compensation matters. • Analyze data and prepare complex reports for shared services leadership team. • Negotiate and manage national vendor relationships. • Administer company service award program. • Interview, select, and train new team members. Provide feedback to existing staff to ensure continuous development. • Analyze new job descriptions and assign compensation grade. • Maintain master job table and plotting tool. National Human Resources Manager (12/2008 – 5/2014) • Key member of $1.5M HR Shared Services implementation team, including multi-year conversion project to utilize digital HR records enterprise-wide. • Managed national projects and resources, such as electronic records conversion, HR Shared Services Center implementation, and E-Verify rollout to over 100 subsidiary entities. • Analyzed data and prepared complex reports for executive leadership team. • Developed and analyzed performance metrics to measure effectiveness of HR strategies. • Conducted thorough investigations across the enterprise to address inappropriate conduct and reduce company liability. • Negotiated and managed national vendor relationships. • Functioned as business partner to leadership team; offer solutions in employee relations, performance management, and recruiting. • Educated management and staff on regulatory and organizational policies such as Affirmative Action, harassment prevention, and investigations. • Ensured compliance with legal statutes and manage federal reporting for all company entities and support management on compliance issues, including FMLA, EEO-1 and Vets 100. • Managed strategic plan/critical issues tracking for national HR leadership team including weekly, monthly, and quarterly status reports. • Facilitated leadership meetings. • Recruited, screened, and interviewed candidates for corporate vacancies; offer hiring recommendations. Human Resources Project Manager (2006 – 2008) • Designed and distributed custom reports for leadership team to improve staff development. • Offered training to staff, leadership, and HR team members to improve individual performance. • Conducted reference and background checks on new hires. • Developed and led request for proposals (RFP) process for new vendors. Contractor, HR Project Manager (2005 – 2006) • Performed HR project management as assigned prior to permanent assignment. Public Service Credit Union, Denver, CO (2000 – 2005) Denver-based credit union with 23 branches in the metro area. Network Technician • Provided IT support to over 300 end users on a mixed NetWare 5.1/Windows network, including software and hardware issues, telecommunications management, and end user training. • Successfully implemented GroupWise upgrade (6.0 to 6.5) and performed conversion from eOn DSP 1000 phone system to Cisco IP system. • Supervised daily operations of help desk, provided management, training, and support to new help desk representatives. EDUCATION & CERTIFICATIONS SPHR (Senior Professional in Human Resources), December 2014 - present PHR (Professional in Human Resources), June 2008 – June 2014 Bachelor of Science in Business – HR Management, 2012 University of Phoenix, Lone Tree, CO | |||
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