Solving Deliverability Issues

Whitelisting

If your firm's spam filter is blocking delivery of listserv messsages, we suggest contacting your IT department to ensure that CDLA's domain (codla.org) and IP address (74.208.42.163) are added to your firm's "whitelist".

Check your CDLA profile

If you have recently changed firms or email addresses, ensure that your CDLA profile and listserv subscriptions are updated as well. You can update your email address by logging in to the "members only" section of the CDLA website, then clicking on the "edit profile" tab. If you require assistance, contact bo@codla.org.

For Outlook (standalone program):

https://www.webucator.com/how-to/how-add-sender-the-safe-senders-list-microsoft-outlook.cfm

For Outlook (online version):

Add the address to your safe senders

1. Click the cog icon in the top-right corner and then More mail settings
2. Select Safe and blocked senders and then Safe senders
3. Add add the domain of the email you want to whitelist ("codla.org") to the list of Safe senders
4. Return to Safe and blocked senders and then select Safe mailing lists
5. Add the email address of the online group you want to whitelist to the list of Safe mailing lists

Alternate instructions available here

For Gmail users:

Sign in to your account at Gmail.com and do the following.

1. Add the address to your contacts
2. Create a filter for the address
3. Create a filter to tell Google to whitelist email from the domain "codla.org".
1. Click the cog icon in the top-right corner, and then Settings
2. Click on Filters and then Create a new filter
3. Enter the domain “codla.org” in the From field
4. Click Create filter with this search
5. In the box headed "When a message arrives that matches this search" select "Never send it to spam"
6. Click the Create filter button

For Yahoo users:

Sign in to your account at Yahoo! Mail and do the following.

1. Add the address to your contacts
2. Add the email address that is sending you email to your Yahoo! Mail Contacts. Yahoo! will usually deliver email from addresses that are in your Contacts.
3. Create a filter for the address
1. Mouse over the Settings menu icon and select Settings
2. Click Filters and then Add
3. Enter a Filter Name
4. Enter the domain of the email you want to whitelist ("codla.org") in the Sender field
5. Select Inbox as the folder to deliver the email to
6. Click Save and then click Save again

Do not enter email addresses in both the Sender and Recipient fields as Yahoo! Mail will only filter in emails that meet both criteria.

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